Contact US

Contact Information
  • Have a Question?
    You may find what you’re looking for in the FAQ page in our online Help Centre!

    Email:Send us and email and we’ll reply as soon as possible.
    · info@bestdeals.co.nz
    Your inquiry is important to us and in most cases we are able to respond within 24 to 36 business hours. However, if the enquiry is complex or requires additional information to be requested, your inquiry and any number of other inquiries we may currently have may be extended to up to 72 business hours for a response.

    Phone:Give us a call between the hours of 11am – 6pm (NZST) Monday to Friday.
    · 0 9887 1728


    Alternatively you can send us an enquiry using the form below:
  • Please select a subject.
  • Note: All pending orders can be cancelled. If your order is set to "PROCESSING" status, we are unable to cancel the order. Please make sure that all information is correct before proceeding to the next step. For further assistance, please send us an email at info@bestdeals.co.nz and one of our Customer Service officers will be happy to assist you.
  • Note: Changes to the shipping address is only possible if the order is set to "PENDING" status. Once the status is changed to "PROCESSING", no changes are allowed by the system. Please make sure that all information is CORRECT before proceeding to the next step. If you would like to continue with the payment but still need further assistance, please send us an email at info@bestdeals.co.nz and one of our Customer Service officers will be happy to assist you.
  • Note: Before sending your enquiry, we kindly request that you first try to track and trace your order on the appropriate tracking website. How to Track & Trace Your Item
    If you still are unable to locate your parcel, please feel free to fill out the FORM below, and we will assist you in checking on the status of your order.
  • Note:
    If the delivery concern is within the specified ETA (How to Check the ETA), we kindly request that you wait a few more days, as your parcel is most likely on it's way to your location.

    If the delivery concern is beyond the specified ETA (How to Check the ETA), please feel free to check for your parcel at the nearest local post office in your area. There is a possibility that the parcel is Awaiting Collection within the post office in your area.

    If all the steps have been done, and you are still unable to locate your parcel, please feel free to fill out the FORM below and we will assist you in checking on the status of your order.
  • Note: Please be informed that we do not stock extra parts for our items on sale, thus we are unable to sell parts for most of the products. However, we will cover the warranty of the item that was purchased from our online store.

  • You didn't get exactly what you had in mind and want to return the item? Don't worry! Please go through the Terms & Conditions of our 30 Day Change-of-Mind Policy by clicking on the logo above.
  • Please fill order ID.
  • Please fill SKU.
  • Please fill Quantity.
  • Please fill Postcode.
  • Please fill your email address.
  • (Kindly refer to User manual if applicable or send us photo(s) of the part in question)
  • Note: Please make sure you take a photo that clearly shows the issue being reported. Our Customer Service team should be able to respond to your inquiry much quicker if they can easily identify the problem, which enables us to provide a faster resolution for your issue.
  • Note: Please provide a detailed explanation of your issue so our Customer Service team can more effectively assist you.
    Please indicate CORRECT SHIPPING ADDRESS and PHONE #, as well as your specific request if applicable.
    (Max number of characters: 2000) Please fill your message.
  • Please fill your name.
  • Please fill your email address.
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© Copyright 2012 - 2019 Best Deals Store. All Rights Reserved.

The BestDeals 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:

Terms & Conditions

  • Notification is required within 30 days of purchase date.
  • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  • The item/s are NOT opened, used, worn or damaged.
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
  • Handling fees will apply at 20% of the purchase price.
  • The return of the item is the responsibility of the buyer.
  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required
    If you would like to take this offer, please send us an email at info@bestdeals.co.nz and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. BestDeals will not accept any return of any item/s without an RA from our Customer Service Representative. For full details on our return policy, visit our Warranty & Returns FAQ

© 2012 - 2019 Best Deals Store. all rights Reserved.