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65%Was:$169.95$59.97 -
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13%Was:$149.95$129.95 -
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29%Was:$139.95$99.97SAVE
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Musical Instrumen...
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55%Was:$59.95$26.95 -
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50%$39.99
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Company Info
Customer Service
Shipping & Returns
Warranty Policy
Making a Warranty Claim
To make a warranty claim you must
• provide us with a copy of your tax invoice or similar proof that the product or products was or were
purchased from us via this website; and
• describe accurately the problem you have encountered and provide evidence (e.g. a photograph) to support
your claim; and
• state whether you are requesting a replacement, repair, refund or credit.
Return of Product for Warranty Claim
Where the 30 Days Change-of-Mind period has elapsed and where we have determined that, on the facts you have
provided, a claim may be granted. We will not accept the return of a product without our approval except
within the period of 30 Days Change-of-Mind period. Where possible, the product or products must be packed
in the original and unmarked packaging including any accessories, manuals, documentation and registration
that was delivered with the product or products.
We will send you contact details of our courier to organize pick up from the original delivery address for
authorised returns.
We reserve the right to test any returned product and require you to demonstrate that the problem with the
product was not your making or fault. After the product has been returned a final decision on granting the
claim will be made by Customer Services.
Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our
expense. Where upon receipt of the returned product we determine that the product did comply with the
warranties and conditions and the condition of the product was misrepresented to us by you, the expense for
the return of the product to us and the expense of returning the product back to you will be deducted from
your account or charged to you together with an additional $30.00 handling and administration fee.
Limitation of Liability
(a) Our liability to the Customer (and any party claiming through the Customer against us) for any claim for
loss or damages (including legal expenses) made in connection with the Contract (including the supply of Goods
described in the Contract) whether in contract, tort (including negligence), under statute, in equity or
otherwise shall be strictly limited as follows (except to the extent that the law prohibits such a
limitation):
(i) for any liability arising from Goods not meeting the specification or which are said to be otherwise
defective or deficient, our liability is limited to the cost of replacement of those Goods as soon as reasonably
practicable, or the repair of those Goods or the repayment (or allowance) of the Purchase Price of those Goods
(at the option of Our);
(ii) for any liability arising from the services forming part of the Goods not meeting the scope
Consequential Loss
(a) We may hold the Customer liable, to the maximum extent permitted by law, for any indirect, special or
consequential loss or damage of any nature whatsoever resulting from or caused in any way by the Goods it
supplies, where indirect, special or consequential loss or damage includes:
(i) any loss of income, profit, production, contract, customers, business opportunity or business;
(ii) any loss of goodwill or reputation;
(iii) any loss or damage resulting from the loss or damage to goods other than the Goods.
Defective Goods
(a) Any claim by the Customer in respect of defective, non-conforming or damaged Goods must be made in writing
within 14 days of the delivery of the Goods, unless a longer period is expressly agreed to by us in
writing.
(b) Despite any other provision of the Contract, we are not liable, to the maximum extent permitted by law, for:
(i) the cost of removal of Goods not meeting the specification or which are said to be otherwise defective or
deficient, whether installed or otherwise;
(ii) the cost of installation of replacements for Goods not meeting the specification or which are said to be
otherwise defective or deficient;
(iii) defects or deficiencies in Goods caused by improper installation or maintenance of Goods or related
components or normal wear and tear and damage.