Return & Refund Policy

The BestDeals 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:

Terms & Conditions

• Notification is required within 30 days of the purchase date.
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The items are NOT opened, used, worn or damaged.
• That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
• Some items are not eligible for refund due to hygienic reasons.
• The refund amount will not include delivery costs. If the item was delivered for free, the delivery cost will be deducted.
• Handling fees will apply at 20% of the purchase price.
• The return of the item is the responsibility of the buyer.
• If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.

How It Works?

If you would like to take this offer, please send us an email at info@bestdeals.co.nz and indicate the Order ID, the items you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. BestDeals will not accept any return of any item without an RA from our Customer Service Representative.

1.Start Your Return

Send us an email at info@bestdeals.co.nz and indicate the Order ID, the items you wish to return and the reason for the return.

2.Get RA Number and Send It Back

Send the items back after getting the Return Authorization (RA) number from our Customer Service Representative.

3.Get Your Money Back or Replacementk

Your refund or replacement will be processed as soon as we receive your returned item and confirm that there is no problem

Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 30 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product. We will provide our Reply Paid number which can be used to return products sent by New Zealand Post. In the case of products sent by our other couriers, we will send you the contact details of our courier to organize pick up from your place.

We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.

Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense.

Once upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.

Replacement

Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non-warranty claim is granted the replacement will be delivered to you at your expense.

Frequently Asked Questions

Q1. Can I return an item if I've used it?

If you've used an item and found it to be faulty, you can request a return. Our customer service will determine the problem with the product based on the information you provide. If it is a problem that is not caused by the customer, we will agree to your return request, otherwise, we will inform you of other processing options. You may have other rights such as a right of repair, replacement or refund. For more details please read Warranty PolicyBestDeals will not accept any return of any item without an RA from our Customer Service Representative.

Q2. Can I replace the item?

If the item is dead on arrival or the product is found to be faulty during use, the customer needs to wait for our confirmation before returning the product. After we receive the product, we will test it to confirm that there is a problem with the product itself, and we will replace the item for you freely;

If the test finds that the product has no problem or if it is a problem caused by improper use, the customer service will provide you with other solutions. Provided that the item is required returned back, the buyer has to pay the shipping fee and testing fee.

Q3. Who pays for return postage?

If it is a return of a faulty item, the seller pays the shipping fee.

Q4. How long do I have to send the item back? What if I miss the deadline?

Notification is required within 30 days of the purchase date. The product must be returned to us within 30 calendar days from the approved date.

Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that on the facts you have provided, a claim may be granted.

Q5. When will I receive my refund?

Your refund will be processed as soon as we receive your returned item and confirm that there is no problem. No refund or replacement will be given until we have received the product from you. Refunds will be issued via payment method (CreditCard, PayPal, AfterPay, etc) or a credit to your account.

Q6. Why did I receive a refund that's less than what I paid for the item?

If the item is dead on arrival or the product is found to be faulty during use, we will issue a full refund and cover your return shipping costs. Otherwise, we will deduct the corresponding fee following the terms & conditions of COM.

Q7. Can I return an item under warranty?

We provide The BestDeals 30 Day Change-of-Mind(COM) return service. If the 30 Day Change-of-Mind period has elapsed and there is a problem with the product, it can also be returned after Customer Service has determined based on the facts you have provided. We will not accept the return of a product without approval from our Customer Service Team.

Q8. Can I change the delivery address after placing an order?

If the item is not shipped, we will do our best to accommodate your needs, but if the item has shipped and left the warehouse, it can only meet your needs through the 30 Day Change-of-Mind process

Q9. Why haven't I received the item after a long time?

After the order is confirmed, we will ship it as soon as possible. However, in the event of big promotion festivals, there will be some delays in delivery speed and logistics. If there is no logistics information update within half a month after the product is shipped (one month during the promotion period), please contact our Customer Service Team by e-mail at to resolve the issue.

Q10. Do you sell accessories?

Accessories are generally not sold separately. You can consult us before the purchase. If we have the accessories, you can directly buy them from us. If not, it is recommended to buy directly from the locals.