FAQ

We strive to offer you the best buying experience online! Click on the topics below for details.
Other help topics
  • Q1. When will you ship out my order?

    Most of the items will be sent out on the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.

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  • Q2. Which couriers do you use?

    Our Partner Couriersare Post Haste and Toll. http://www.posthaste.co.nz/ http://www.tollgroup.com/tollnewzealand

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  • Q3. Where can I track my order?

    You will be required to us our company’s courier account number (Company A/C: 19130659) and your consignment number to trace the parcel. We will send you an email with your parcel’s consignment number once your item has been dispatched. Alternatively, you can check those order and tracking details by login to ‘My Account’ on bestdeals.co.nz. For Post Haste track and trace, please visit: http://www.posthaste.co.nz/tracktrace.html

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  • Q4. Why have I received a different item from what I ordered?

    Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

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  • Q5. What should I do if my item arrived with parts missing?

    Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

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  • Q6. Are parcels covered by transit insurance?

    All delivery shipments are fully insured. If your item is lost in transit, we will replace it at our cost. Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

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  • Q7. Do you deliver everywhere in New Zealand?

    Our partner couriers are able to deliver parcels to most areas within New Zealand. However, they will not able to deliver to PO Box addresses and some island addresses. Surcharges apply on deliveries to rural areas and island addresses. For the rural address checking, please go to: http://www.posthaste.co.nz/address_checker.html

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  • Q8. Do you ship internationally?

    Currently we are unable to make shipments to locations outside New Zealand. However,we are considering the potential of expanding globally. We will keep you informed via our weekly Newsletter. Subscribe to our Newsletter now.

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  • Q9. Do you provide combine shipping service?

    We are unable to provide combine shipping at this stage.

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  • Q10. Can I or my own courier pick up my order from your warehouse?

    We are unable to offer a pickup because we are trying to ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick-up service would complicate our logistics process and delay delivery time for all customers.

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  • Q11. What happens if I am not at home when the courier delivers my orders?

    As our couriers require signatures when customers receive parcels, the delivery driver will leave an information card at your address to notify you. Please follow up the instructions shown on that card. If you want the parcel to be delivered while you are not home, please leave your authorization message in the Delivery Instruction section when you check out your order.

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  • Q12. What happens if I do not receive my order by the estimated delivery date?

    The estimated delivery date is counted from the day we dispatch your items, we suggest you to trace your parcel first, or you can contact us and we will resolve this matter as soon as possible.

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  • Q13. Can you ship my order to my PO BOX address?

    We are unable to ship your order to PO BOX addresses.

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  • Q14. How do I change the shipping address?

    To change address in your BestDealsaccount, please log into your account and click on "Address Manager", then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to complete. However, if you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been dispatched.

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© Copyright 2017 Best Deals Store. All Rights Reserved.

© 2017 Best Deals Store. all rights Reserved.