FAQ

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Points& Coupon
  • Q1. Best Deals is committed to your privacy.

    Best Deals is committed to your privacy. You may be concerned regarding the way in which we use your personal information. We have implemented this Privacy Policy to inform our customers how that information is used. Your personal information is treated with the highest importance and delicate personal and payment information such as your email password and credit card details are never stored anywhere on the Internet with our website. All information sent from your end is promptly sent and then encrypted using the latest SSL technology and then sent directly to our processing system.

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  • Q2. What are BestDealsPoints?

    As a customer of BestDeals.com.au, every dollar you spend will earn you 1 BestDealsPoints excluding shipping costs( Spend NZD $1 = Earn 1 BestDealsPoint ). BestDealsPoint are bonus points that give you even more savings on items! At checkout, simply redeem the points you have earned for further discounts. Earn enough points and get items for FREE!

    Currently 1,000 BestDealsPoints is equal to NZD $10. e.g. (Your BestDealsPoint) X 0.01 = NZD$ Value

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  • Q3. How do I earn BestDealsPoints?

    BestDealsPoints will be credited to your account automatically for every successful transaction (ordered and paid).

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  • Q4. How do I redeem BestDealsPoints?

    You can use BestDealsPoints to purchase anything you want in our store. Simply redeem the BestDealsPoints during the checkout process to get a further discount or earn more BestDealsPoints and you can have the chance to purchase an item by paying only a $2 minimum fee!

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  • Q5. Do BestDealsPoints expire?

    BestDealsPoints expire in 24 months if unused.

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  • Q6. What is the value of 1,000 BestDealsPoints?

    Currently 1,000 BestDealsPoints is equal to NZD $10.
    e.g. (Your BestDealsPoints) X 0.010 = NZD$ Value

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  • Q7. Is there a limit to how many BestDealsPoints I can earn?

    No, every member can earn BestDealsPoints without any limit!

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  • Q8. Can I transfer my BestDealsPoints to another person?

    Sorry, the points are non-transferable.

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  • Q9. Will I earn BestDealsPoints on delivery and handling fee?

    Sorry, the delivery and handling fee is excluded when calculating the amount of points earned.

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  • Q10. What happens to my BestDealsPoints if I have the item refunded?

    If an item is refunded, the BestDealsPoints earned by purchasing this product will be deducted from your points account.

    If an item is purchased using BestDealsPoints in conjunction with any other kind of payment, we will refund the money and BestDealsPoints you have used on that purchase.

    e.g.
    An item is $13 + $3(Delivery and Handling Fee) = Total Amount of $16.

    You have used 1000 BestDealsPoints (Value = $10) to get $10 discount so total payable amount now is $6. Then you paid $6 to purchase this item.

    You have earned 3 BestDealsPoints. (As Delivery and Handling Fee is excluded when calculating the amount of points earned)

    To refund this item, you will have 3 BestDealsPoints deducted from your account, but will have $6 refunded plus 1000 BestDealsPoints back to you.

    For any other question(s) not listed above, please email our customer service team at info@bestdeals.co.nz - our customer service team will be happy to assist you.

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  • Q11. What is a BestDealsPoints coupon code?

    We run promotions or special discounts from time to time that allow customers to use BestDealsPoints coupon codes to receive discounts on our already low price items. These are usually:
    1.) a certain dollar value
    2.) a percentage off the order total excluding the delivery and handling fee
    3.) a percentage off the delivery and handling fee

    Please note the coupon code offer does not apply to computer & IT products / Wine & Alcohol / Authentic Parallel-Import Item / Fragrances and most coupon offers do not apply to promotional products.

    To make sure you don't miss out on any of these great opportunities, be sure you have subscribed our newsletter.

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  • Q12. Where can I obtain the BestDealsPoints coupon codes?

    We publicise the BestDealsPoints coupon codes in 2 ways:

    1.) Private:
    We occasionally offer BestDealsPoints coupon codes for promotions to chosen segments of our membership database.

    2.) Public:
    We will distribute the BestDealsPoints coupon codes in our newsletters or in our advertisements in other medias.

    To make sure you don't miss out on any of these amazing opportunities, make sure you have subscribed our newsletters .

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  • Q13. How do I use the BestDealsPoints coupon codes?

    You can redeem your BestDealsPoints coupon code while the checking out in order to receive discounts on our already low priced items!

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  • Q14. Can I use more than one BestDealsPoints coupon codein the same transaction?

    Sorry, only one BestDealsPoints coupon code can be used for each transaction (checkout). However some of the BestDealsPoints coupon codes can be used unlimited times within a certain period of time so that you may enjoy a big discount for every transaction you have with us in that period.

    To make sure you don’t miss out on any of these great opportunities, make sure you have subscribed our newsletter.

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  • Q15. Why does the coupon code not work when I apply it to my laptop and USB pen drive order?

    Please note that coupon code offers do not apply to certain categories of items depending on the nature of the coupon code. For more accurate details, we highly recommend that you carefully check in the terms and conditions applied to the coupon code.

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  • Q16. Why I can't use double BestDealsPoints coupon on my order?

    Double BestDealsPoints coupon applies only to a normal user account at Lv0.If your account is Lv1 or above, all double BestDealsPoints coupons will not work.

    You can login to "My Account" find out your current user level.
    Click here to find out more about Value Customer Program

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© Copyright 2012 - 2024 Best Deals Store. All Rights Reserved.

The BestDeals 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:

Terms & Conditions

  • Notification is required within 30 days of purchase date.
  • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  • The item/s are NOT opened, used, worn or damaged.
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • Some items are not eligible for refund due to hygienic reasons
  • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
  • Handling fees will apply at 20% of the purchase price.
  • The return of the item is the responsibility of the buyer.
  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required
    If you would like to take this offer, please send us an email at info@bestdeals.co.nz and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. BestDeals will not accept any return of any item/s without an RA from our Customer Service Representative. For full details on our return policy, visit our Warranty & Returns FAQ

© 2012 - 2024 Best Deals Store. all rights Reserved.